F.A.Q. Section

Some of your Questions:

This section is created to give you answers to some common queries about dentistry and our practice. Please feel free to contact us by email, telephone or in person if you require further information or your question is not answered here

Q. I have broken / have pain in a tooth, what should I do?

Please call the surgery on 01242 673287.

Q. I've just moved to the area, can I join the surgery?

Yes. You can contact us and we will be happy to take the necessary details from you (i.e. full name, date of birth, home address etc.) and book your first appointment.

Q. Which dentist is best with children?

We can honestly tell you that everyone of the dentist's have children of their own, which along with years of dental experience make them very good with our younger patients. Your child is always welcome to accompany you on your dental examination appointment to familiarise themselves with the dentist and surroundings.

Q. I'm nervous, will it hurt?

Patients needn't be embarrassed about feeling nervous. Modern techniques along with highly trained staff means that you shouldn't feel any pain and if you require local anaesthetic we are happy to administer it when necessary. The surgeries are designed to make your appointment as comfortable and stress free as possible.

Q. How often should I have a dental examination?

We recommend patients being seen every six months. This allows us to keep an eye on your oral health and where possible prevent problems rather than just repair them.

Q. How is payment handled?

Patients are expected to pay for treatment on the day of having it. We accept cash, credit or debit cards and cheques. We do not accept American Express payment cards. Paying by instalments may be an option for patients with a larger course of treatment than budgeted for. After the consultation with your Dentist we can schedule you in for a short visit with our Practice Administrator to see if this is an option.

Q. Do you have disabled access?

The welcoming and waiting area is on ground level and all surgeries are upstairs. We have disabled access to the rear or the building that allows wheelchair users and anybody with mobility issues to access the building with ease. A light and airy lift has recently been fitted that can deliver patients to the first floor effortlessly. Our newest surgery has been specially designed for the access and comfort of wheelchair users

Q. What if I have tooth ache out of surgery hours?

An emergency dentist is always available for advice out of surgery hours; a patient simply needs to telephone the surgery and a contact telephone number for a dentist will be provided on the recorded message.

Q. Do you deal with insurance schemes?

Yes. Many of our patients have insurance schemes they pay into. This simply means you bring your claim form along to your visit so your dentist can detail any treatment once completed. You then pay for your treatment and will issue you with a receipt so you can make your claim. Alternatively some patients choose to join Denplan; your dentist can give you more information on this.

Q. Do you accept new NHS patients?

At this present time we do not have any capacity to see Adults or Children under the terms of the NHS. Adults are welcome to register as private patients and children as junior private patients - please see our fees page for further info.

Many adult patients look for NHS Dentistry but then are very pleasantly surprised to see that our costs are reasonable with the added benefit and quality of a Private Dental Practice.