Some of your Questions:
This section is created to give you answers to some common queries about dentistry and our practice. Please feel free to contact us by email, telephone or in person if you require further information or your question is not answered here
- I have broken / have pain in a tooth, what should I do?
- I've just moved to the area, can I join the surgery?
- Which dentist is best with children?
- I'm nervous, will it hurt?
- How often should I have a dental examination?
- How is payment handled?
- Do you have disabled access?
- What if I have tooth ache out of surgery hours?
- Do you deal with insurance schemes?
- Do you accept new NHS patients?
- What if I have a cold sore on my mouth/lip area?
Q. I have broken / have pain in a tooth, what should I do?
If you are currently registered with us, please call the surgery on 01242 673287.
Q. I've just moved to the area, can I join the surgery?
We now a limited capacity to be able to register new adult and junior patients on a private basis. Please see our fees page for further details. We will require a deposit at the time of booking your first appointment of £25.00 per adult and £10.00 per child. This deposit will be non-refundable if your appointment is cancelled with less than 24 hours’ notice or you fail to attend you scheduled appointment. Please contact our reception team if you wish to register or require further details.
We are a private practice and any new adult or child patients would be registered on a private basis.
Q. Which dentist is best with children?
We can honestly tell you that everyone of the dentist's have children of their own, which along with years of dental experience make them very good with our younger patients. Your child is always welcome to accompany you on your dental examination appointment to familiarise themselves with the dentist and surroundings.
Q. I'm nervous, will it hurt?
Patients needn't be embarrassed about feeling nervous. Modern techniques along with highly trained staff means that you shouldn't feel any pain and if you require local anaesthetic we are happy to administer it when necessary. The surgeries are designed to make your appointment as comfortable and stress free as possible.
Q. How often should I have a dental examination?
We recommend patients being seen every six months. This allows us to keep an eye on your oral health and where possible prevent problems rather than just repair them.
Q. How is payment handled?
Patients are expected to pay for treatment on the day of having it. We accept cash, credit or debit cards and cheques. We do not accept American Express payment cards. Paying by instalments may be an option for patients with a larger course of treatment than budgeted for. After the consultation with your Dentist we can schedule you in for a short visit with our Practice Administrator to see if this is an option.
Q. Do you have disabled access?
The welcoming and waiting area is on ground level and all surgeries are upstairs. We have disabled access to the rear or the building that allows wheelchair users and anybody with mobility issues to access the building with ease. A light and airy lift has recently been fitted that can deliver patients to the first floor effortlessly. Our newest surgery has been specially designed for the access and comfort of wheelchair users
Q. What if I have tooth ache out of surgery hours?
If you are currently registered with us then an emergency dentist is always available for advice out of surgery hours; a patient simply needs to telephone the surgery and a contact telephone number for a dentist will be provided on the recorded message. Please only use this service if you are registered with us.
Q. Do you deal with insurance schemes?
Yes. Many of our patients have insurance schemes they pay into. This simply means you bring your claim form along to your visit so your dentist can detail any treatment once completed. You then pay for your treatment and will issue you with a receipt so you can make your claim. Alternatively some patients choose to join Denplan; your dentist can give you more information on this.
Q. Do you accept new NHS patients?
We are a private practice and any new adult or child patients would be registered on a private basis. Please see our new patient page for further details.
If you have previously been seen at Miller and Isaacs under the NHS regulations please be aware it is our practice policy that if you have not attended an appointment at the surgery within the last 18 months you will no longer be able to be seen under the terms of the NHS and will become a private patient.
Q. What if I have a cold sore on my mouth/lip area?
If a patient were to attend an appointment with an active cold sore around their mouth/lip area we will only be able to offer a check-up. Any hygienist or treatment appointments would need to be re-scheduled.